Relaxed Comfort. Elevated Style.
SHIPPING POLICY
SHIPPING OVERVIEW
HIBRO proudly ships throughout the United States using Amazon Multi-Channel Fulfillment (MCF), allowing us to provide fast, reliable, and secure delivery services.
All orders are processed and shipped from fulfillment centers located within the United States.
Our goal is to deliver your order as quickly and efficiently as possible while maintaining high standards of service and product care.
ORDER PROCESSING TIME
Orders are typically processed within:
- 1–3 business days after payment confirmation
- Monday through Friday, excluding US holidays
Orders placed on weekends or holidays will begin processing on the next business day.
Please note that processing times may be extended during:
- Holiday seasons
- Major promotional events
- Inventory restocks
- Severe weather disruptions
- Carrier delays beyond our control
SHIPPING METHODS & DELIVERY ESTIMATES
Standard Shipping (United States)
Estimated delivery time:
- 3–7 business days
Expedited Shipping
When available at checkout:
- 2–4 business days
Delivery estimates are not guaranteed and may vary depending on:
- Shipping destination
- Weather conditions
- Carrier operations
- High-volume periods
SHIPPING DESTINATIONS
HIBRO currently ships to:
- All 50 United States
- APO/FPO addresses (limited support)
- PO Boxes (carrier restrictions may apply)
At this time, international shipping is not available.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Estimated delivery status
Tracking updates may take up to 24–48 hours to appear after shipment.
SHIPPING FEES
Shipping costs are calculated at checkout based on:
- Shipping destination
- Order weight
- Selected shipping method
HIBRO may periodically offer:
- Free shipping promotions
- Limited-time shipping discounts
These promotions may be subject to minimum purchase requirements.
ADDRESS ACCURACY
Customers are responsible for providing accurate shipping information.
HIBRO is not responsible for:
- Delays caused by incorrect addresses
- Lost packages due to address errors
- Additional shipping fees for returned packages
If you notice an address error after placing your order, please contact us immediately at:
We cannot guarantee changes once an order enters fulfillment processing.
LOST, STOLEN, OR DELAYED PACKAGES
HIBRO is not liable for packages marked as delivered by the shipping carrier.
If your package is delayed, lost, or arrives damaged:
Please contact:
We will assist in filing carrier claims and help resolve the issue whenever possible.
UNDELIVERABLE PACKAGES
Packages returned to us due to:
- Incorrect address
- Refused delivery
- Failed delivery attempts
may require additional shipping charges for reshipment.
Refunds for undeliverable packages may exclude original shipping costs.
