PRIVACY POLICY

YOUR PRIVACY

HIBRO values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

INFORMATION WE COLLECT

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website interaction data
  • Cookies and analytics data

HOW WE USE YOUR INFORMATION

We use collected information to:

  • Process transactions
  • Fulfill orders
  • Provide customer support
  • Improve website functionality
  • Personalize shopping experience
  • Send promotional communications
  • Detect fraud and unauthorized activity
  • Comply with legal obligations

PAYMENT SECURITY

All payments are securely processed through trusted third-party payment providers.

HIBRO does not store full credit card information on our servers.

COOKIES

HIBRO uses cookies and similar technologies to:

  • Improve website performance
  • Remember customer preferences
  • Analyze traffic and shopping behavior
  • Support marketing and advertising efforts

You may disable cookies through your browser settings, though some site functions may be limited.

THIRD-PARTY SERVICES

We may share limited customer information with trusted service providers including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Amazon Multi-Channel Fulfillment (MCF)
  • Email marketing platforms
  • Analytics providers

These providers only receive information necessary to perform their services.

MARKETING COMMUNICATIONS

Customers may opt into receiving:

  • Promotional emails
  • Product launches
  • Special offers
  • Brand updates

You may unsubscribe at any time through the email unsubscribe link.

DATA RETENTION

We retain customer information only as long as necessary to:

  • Fulfill orders
  • Meet legal requirements
  • Resolve disputes
  • Enforce agreements

CHILDREN’S PRIVACY

HIBRO does not knowingly collect personal information from individuals under the age of 13.

YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access your data
  • Correct your information
  • Request deletion
  • Opt out of marketing communications

To exercise these rights, contact:

support@hi-bro.com