Relaxed Comfort. Elevated Style.
RETURN & REFUND POLICY
OUR RETURN POLICY
We want you to feel confident shopping with HIBRO.
If you are not completely satisfied with your purchase, eligible items may be returned within:
- 30 days from the delivery date
RETURN ELIGIBILITY
To qualify for a return, items must:
- Be unworn
- Be unwashed
- Be unused
- Have original tags attached
- Be returned in original packaging
- Show no signs of damage, odor, or excessive wear
HIBRO reserves the right to reject returns that do not meet these conditions.
NON-RETURNABLE ITEMS
The following items are not eligible for return:
- Final sale items
- Clearance products
- Gift cards
- Promotional giveaway items
- Products damaged through misuse
- Items returned outside the return window
HOW TO INITIATE A RETURN
To request a return, please contact:
Please include:
- Order number
- Full name
- Item(s) being returned
- Reason for return
- Photos if item is damaged or incorrect
Our support team will provide return instructions once your request is approved.
RETURN SHIPPING COSTS
Unless the item is defective or incorrect:
- Customers are responsible for return shipping costs
Original shipping charges are non-refundable.
We recommend using a trackable shipping service for all returns.
HIBRO is not responsible for lost return shipments.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive:
- A defective product
- A damaged item
- An incorrect order
Please contact us within:
- 7 days of delivery
Include photos showing the issue.
Once verified, we may offer:
- Replacement
- Refund
- Store credit
at our discretion.
REFUND PROCESSING
Once your return is received and inspected:
- Refunds are typically processed within 5–10 business days
Refunds will be issued to the original payment method.
Depending on your financial institution, additional processing time may apply.
LATE OR MISSING REFUNDS
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
If you still need assistance, email:
EXCHANGES
HIBRO currently does not guarantee direct exchanges.
If you need a different size or color, we recommend:
- Returning the original item
- Placing a new order
